Integration · uControl Core

ServiceNow + uControl

uControl Core publishes discovered and service-mapped configuration items into the ServiceNow CMDB through its Identification & Reconciliation Engine, so your CMDB stays accurate without hand-maintaining CIs.

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Publishes CIs via the ServiceNow IRE, reconciled not duplicated
Full class & relationship mapping
Controlled, scheduled, auditable syncs

What you get

Keep the ServiceNow CMDB accurate automatically.

Core turns your reconciled model of the estate into trusted CIs in ServiceNow.

Reconciled, not duplicated

CIs are pushed through ServiceNow's native Identification & Reconciliation Engine, so records are matched and merged, never duplicated.

Deep class mapping

Servers, databases, network, storage, cloud, Kubernetes, load balancers and certificates map to the right cmdb_ci_* classes.

Relationships, not just CIs

Upstream and downstream relationships and service context flow into the CMDB, not just flat asset records.

Controlled sync

Filters, blackout windows and scheduling keep write-back deliberate, auditable and aligned to your change policy.

Import too

Bring existing ServiceNow CI data into uControl to reconcile against discovery and surface the gaps.

One trusted model

ServiceNow reflects uControl's reconciled, continuously validated model of your estate.

How it works

From discovery and service maps to the ServiceNow CMDB.

Core reconciles data from across your estate, models the services, then publishes CIs and relationships into ServiceNow through the IRE API, where ServiceNow's own identification rules dedupe and merge them.

Publish via the IRE (Identification & Reconciliation Engine)
Class- and relationship-level mapping to cmdb_ci_*
Blackout windows and scheduling respect change policy
Import path to reconcile existing ServiceNow CIs

Reconciled, not duplicated

Matched and merged — never duplicated.

CIs publish through ServiceNow's native Identification & Reconciliation Engine, so incoming records are matched and merged against what's already in the CMDB — reconciled, never duplicated.

Deep class mapping to the right cmdb_ci_* classes
Relationships and service context, not just flat CIs
Import existing ServiceNow CIs to reconcile against discovery

ServiceNow + uControl

Reconciled, not duplicated

Deep class mapping

Relationships, not just CIs

Controlled sync

Import too

One trusted model

From discovery and service maps to the ServiceNow CMDB.

Matched and merged — never duplicated.

Connect ServiceNow to uControl.