Integration — Jira Service Management

What you get

Keep JSM Assets accurate, automatically.

Core aligns Jira Service Management Assets with your reconciled estate.

Populate Assets automatically

Publish uControl CIs into JSM Assets object schemas via the Atlassian Assets REST API.

Two-way

Import existing Assets objects and publish uControl's, aligned by object type and reference.

Object-type mapping

Object types, attributes, relationships and references map to uControl's model.

Feed JSM processes

Accurate CI data flows into Jira service-management workflows.

Rule-driven & scheduled

Rules and scheduling keep the Assets schema current.

One reconciled model

JSM Assets mirrors uControl's reconciled, validated estate.

How it works

From discovery and service maps to JSM Assets.

Core imports the Assets object tree, reconciles it into one model, then publishes uControl CIs into JSM Assets with object-type, attribute, relationship and reference mapping.

Atlassian Assets REST API (object schemas)
Import and publish, the same engine as ServiceNow and EasyVista
Object-type, attribute and reference mapping
Rule-driven, scheduled syncs

Assets mapping

Object-type and attribute mapping, maintained.

Core publishes uControl CIs into JSM Assets with object-type, attribute, relationship and reference mapping — populating and maintaining your Assets object schemas from discovery.

Reads the Assets object tree and reconciles it
Writes CIs with full attribute and reference mapping
Keeps Assets current from discovery and service maps

Jira Service Management + uControl